Homeowners Association Management Services

The community association division handles financial administration, physical plant operations, and governance tracking for homeowners associations and condominium communities. Operations conform to the statutory requirements of the Michigan Condominium Act and the Michigan Nonprofit Corporation Act.

Core Administrative Areas

1. Financial Accounting and Reporting

Financial records are updated continuously to support board oversight:

• Segregated Accounts: All association operating and reserve balances are maintained in separate banking accounts to ensure funds are not commingled.
• Financial Statements: The division provides itemized income statements, balance sheets, and budget updates.
• Assessment Tracking: System automation logs owner assessment collections and issues notices based on board directives.
• Statutory Compliance: Financial operations are structured to meet annual review guidelines required by state statutes.

2. Physical Plant Maintenance

Maintenance protocols protect property values and common elements:

• Competitive Bidding: Contract procurement utilizes multiple bids for master service agreements to ensure transparent pricing.
• Inspections: Personnel complete scheduled site evaluations to inspect common areas and structural elements.
• Work Orders: Work items are logged chronologically and tracked from submission to completion.
• Emergency Response: A unified dispatch system handles maintenance requirements.

3. Governance Tracking

Administration functions as an execution agent for the association board:

• Document Enforcement: Rule enforcement actions refer directly to the recorded Master Deed and association bylaws.
• Conveyance Workflows: Title transfers, lender questionnaires, and status letters are processed within five business days of a request.

Centralized Portal Features

Portal Communications

Owners and vendors utilize an online dashboard to submit and track requests. The system maintains digital records for tracking the following tasks:

• Maintenance work orders
• General association inquiries
• Architectural modification requests
• Rules and regulation violation reports
• Vendor invoice submissions

Payment Integration

Electronic channels allow co-owners to submit dues. Supported methods include the following options:

• ACH Routing: Direct bank transfers are processed without transaction fees for the co-owner.
• Card Terminals: Credit cards, debit cards, and mobile wallets are accepted through the portal under standard merchant processing fees.
• Retail Cash Terminals: Homeowners can generate a custom barcode to complete cash dues payments at participating retail locations.
• Physical Checks: Traditional check deliveries remain an alternative option via the corporate office.