Tenant Frequently Asked Questions

Applicants must be at least 18 years old to apply. If you meet this requirement, simply click here to access our online portal and submit your application.

Applications are only accepted for properties that have been viewed. If you cannot view the property yourself, we recommend asking a trusted friend or family member to do so for you. Photos provide a general idea, but seeing the property in person ensures it aligns with your expectations and needs.

You can either call the phone number listed on the property’s advertisement or contact us through our website. Once we receive your request, we’ll promptly arrange a viewing to help you find the perfect home.

Yes, all tenants must sign a lease agreement, either online or in person by appointment. Most leases are for 12 months and outline the responsibilities of both tenants and landlords throughout the rental term.

The security deposit is equal to two months’ rent and must be paid in full before moving in.

Rent is due on the first of each month, and we offer multiple payment options: * Pay online via eCheck (also known as ACH) and debit/credit card through the AppFolio tenant portal. * Mail a check or money order to our office, ensuring your address and unit number are included. * Use PayNearMe to make a payment at designated retail locations. * Set up automated payments through your bank. Please note, we do not accept cash payments for security reasons.

Rent adjustments are typically made at the end of the lease term, though increases are not guaranteed. Changes are based on the property owner’s preferences and current market conditions.

Unfortunately, we cannot waive late fees. Our policy is designed to comply with Fair Housing Laws, ensuring equal treatment for all tenants.

Contact our accounts receivables team immediately to discuss your situation. Failing to communicate could result in eviction proceedings.

Yes, but all roommates must be approved through the application process. Each individual must submit an application, pay the fee, and pass the screening. Unauthorized roommates violate the lease and may lead to termination.

Emergencies are situations that endanger lives or cause significant property damage. Examples include burst pipes or a non-functioning heater during freezing temperatures.

Pet policies vary depending on the lease agreement. If you want to add a pet, please contact our office first. Each request is reviewed individually based on the lease terms.

Changing locks without permission violates your lease. If you want to install new locks or add extra security, you must submit a written request and cover the cost. All work must be performed by our approved contractors.

If entry is needed, you will be notified beforehand. Reasons for entry may include emergency repairs, inspections, or visits by insurance agents. Routine maintenance is typically scheduled when tenants are home, but exceptions may apply.

Yes, renters' insurance is required for all tenants. Proof of insurance must be provided before keys are handed over.

[Bokani Property Management Group](https://www.bokanipmg.com/) focuses on the tri-county area including Macomb County, Wayne County, and Oakland County in Michigan.